Service Charter and Conditions
1. Reservation Policies
the reservation is considered confirmed only after validation has taken place, in writing by the Residence Tropea B&B Villa Vittoria, and then only after having paid a fee equal to 30% of the total amount to be considered as a deposit.
Reservations can be requested at reception or using the following means:
by Phone: phone at +39 0963 666194 (24h), Languages:
by Fax: sending a fax to +39 0963 609811 in specifying the
essential for the booking details, including a telephone number
by e-mail address currently in use.
by Internet: filling in the booking form on the website
by E-mail: sending a request with the details essential to
the reservation to firstname.lastname@example.org.
3. Termination procedure
You can cancel your booking without penalty with a writing message at least 20 days before the day of check-in.
Otherwise the penalty is considered the deposit of the booking. The penalty for the cancellation on the last 3 days is the total balance of booking.
4. Management of the check in & check out,
The time of delivery rooms (check in) is at 13.00 and at
not later than 20.00 hours.
Upon check in the room is sealed according to the amount expected
in the reservation.
The check-out until 11.00 a.m each day.
Upon check-out is given the balance for the drinks.
We accept all types of credit cards.
5. The schedule of services:
- Breakfast buffet: from 8.30 to 11.00.
6. Parking (1 outdoor) CCTV (unattended) for guests at the B&B.
7. Walkable garden with outdoor shower and sun beds use
8. We accept small pets.
9. Cleaning, maintenance and control rooms.
All rooms are in harmony with the style of B&B.
They are equipped with all comforts such as private bathroom, hairdryer, air conditioning, telephone, satellite TV, mini bar, safe, Wi-Fi.
The room cleaning is done daily to ensure the maximum comfort.
The Department performs random checks on them.
All the equipment of the rooms is through control by the personnel, to allow it to work during our
Any malfunction or failure reported by guests or by our staff
procedure will be performed in a timely manner and within the day. If the
maintenance should continue for a longer period, we will however, to ensure a comfortable stay at our B&B.
In the interest of safety we carry out periodic systems to prevent failures and malfunctions.
10. Main services provided
- Hospitality: The B&B has 14 rooms with private bath,
hairdryer, air conditioning, telephone, mini bar, satellite TV and
Check-in: The hotel offers 24 hour reception at 24.
The service includes breakfast, which includes milk, coffee, tea,
juices, yoghurts, fresh fruit, cheeses and meats,
eggs, sandwiches, biscuits, croissants, cereals, jam, butter.
11. Method of acceptance (reception)
- The methods of acceptance for individuals and families require the production of
identification of each and their registration.
For the groups is called upon the list of customers, the characteristics
Accommodation in the room you want (single, double, double room as
single use, triple, etc..) presence on children and accommodation.
The allocation of the room key is carried downstream
delivery of identification documents.
The B&B will not disclose customers' personal data to
No commercial or promotional research firm, company analysis opinion poll
or statistics or any other person unless a specific written consent.
Personal data of customers, however, may be transferred to the Authority
Institutional bodies of the formalities required by law (for example, the DP) and
the investigating authority.
The B & B, pays great attention to any complaints from
customers, ensuring their analysis and careful evaluation and objective
In fact, complaints are accepted as reasons for improvement.
The representative of the direction of the B& B will be in contact with the
customer who forwarded the complaint to have any further information or
notify this resolution.
The courtesy is a feature of all the staff of B&B Residence Tropea.
It is the outward manifestation of the warm hospitality of Calabria, around the
personal wishes in the guest remains a lasting memory of beauty
the places and the kindness of the inhabitants.
The professional staff is the subject of training in the fields
The reliability of the systems subservient to the facilities offered by the structure is guaranteed
Periodic execution of performance tests in addition, there is an active service
scheduled maintenance performed by qualified personnel from the houses
manufacturers of such equipment. Measuring equipment that
influence the quality of the service are subject to periodic calibration
ensure the reliability of the data found.
Residence B&B Villa Vittoria
Via della Vittoria, 7
89861 Tropea (VV) Calabria (South/Southern Italy)Email: email@example.comFree Info Line:
+39 0963 66.61.94Fax:
+39 0963 19.67.194PI: